Privacy Policy

Effective Date: 10 May 2025

Lenz Industries (Pty) Ltd (“Lenz Industries”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://lenzindustries.co.za (“Website”), use our services, or interact with us through our digital platforms.

1. Information We Collect

We may collect the following personal information from you:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Company name (if applicable)

  • Payment details (processed securely via PayFast)

  • Order history and shopping preferences

  • Any information you submit via our contact forms or WhatsApp chat

  • Email marketing preferences

  • Technical data including your IP address, browser type, and device data via Google Analytics, Meta Pixel, LinkedIn Insight Tag, and other tracking tools

2. How We Collect Your Information

We collect information:

  • When you fill out a contact or enquiry form

  • When you sign up for our mailing list via MailPoet

  • When you make a purchase through our WooCommerce store

  • Through WhatsApp and other direct communications

  • Through cookies and analytics tools (e.g., Google Analytics, Google Search Console, Meta Pixel, LinkedIn Insight Tag, reCAPTCHA)

  • Via social media referrals (LinkedIn, Facebook, Instagram)

3. How We Use Your Information

Your information may be used to:

  • Process and fulfil orders

  • Send you order confirmations, updates, and customer service emails

  • Send you review requests and abandoned cart reminders

  • Respond to your enquiries and provide customer support

  • Improve our website, products, and services

  • Send marketing emails if you have opted in

  • Fulfil shipping via The Courier Guy

  • Serve and personalize advertising through Meta (Facebook and Instagram) and LinkedIn

  • Comply with legal obligations and protect our legal rights

4. How We Protect Your Information

We implement industry-standard security measures including:

  • SSL encryption

  • Protection plugins such as WordFence and Really Simple Security

  • Spam and bot protection via Akismet and Google reCAPTCHA

  • Regular plugin and platform updates to maintain security

Your data is securely stored and access is limited to authorised personnel only.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. Your information may be shared with third parties only to the extent necessary to:

  • Process orders (e.g., The Courier Guy, PayFast)

  • Send emails (e.g., MailPoet)

  • Maintain our website and provide services (e.g., hosting and analytics platforms)

  • Run and measure advertising campaigns (e.g., Meta Platforms Inc. for Facebook/Instagram Ads and Microsoft for LinkedIn Ads)

All service providers are required to process your information in a secure and compliant manner.

6. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience. This includes:

  • Google Analytics for usage data

  • Meta Pixel for measuring the effectiveness of our advertising campaigns on Facebook and Instagram

  • LinkedIn Insight Tag for tracking conversions and website engagement from LinkedIn Ads

  • Complianz for cookie management and consent

  • reCAPTCHA for spam and bot prevention

You may manage your cookie preferences via our cookie consent banner.

7. Your Rights Under POPIA

Under POPIA, you have the right to:

  • Access your personal information

  • Correct any inaccurate data

  • Object to processing for direct marketing

  • Withdraw consent at any time

  • Request deletion of your information where applicable

To exercise any of these rights, please contact us at info@lenzindustries.co.za.

8. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media). We are not responsible for their privacy practices. Please review their respective policies.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lenz Industries (Pty) Ltd
Alberton, Gauteng, South Africa
Email: info@lenzindustries.co.za
Phone: +27 (0)87 700 4379

Thank you for trusting Lenz Industries with your personal information.
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